Privacy
policy on digital platform of Makro (Cambodia) Co., Ltd.
Makro (Cambodia) Co., Ltd. (hereinafter referred to as “Company”) has developed and provided online and digital services covering all types of online media that provide information services and online shopping to members, partners, shareholders and general public. The company who own the website, applications and all online services of the company is aware of the importance of personal information and always respect the privacy rights of all users.
Therefore,
the company has collected member ID’s number of customers who used the
company’s online channels and utilize those information to manage and improve
news and information providing services and products/services advertisement for
the company, Affiliates and the company business partners for efficiency and
meets customers’ requirements. As well as utilizing the information for
tracking and investigating the offense, fraud and security measures for
customers. The company will keep the information for the duration that you
access to the information services, news services and receive benefits from the
company. And the company will delete the mentioned information when you cancel
your online accounts you have with the company or when the company receive the
notification from you. The company may disclose the said information to the
relevant officials of the company to achieve the objectives of collecting,
using and disclosing this information.
You
can use the online services of the company to look for information and
searching for the company products without revealing your identity or providing
your personal information. However, if
you wish to use the services or access to curtain information such as product
online purchasing and claiming various benefits through only channels etc.
you’ll be requested to comply with terms and conditions specified in the
privacy policy. You may need to disclose or provide your personal information
such as your name, ID card number, telephone number, e-mail address or address
etc. in order to be able to use the services or access information
appropriately.
Incidentally,
by using whichever online services of the company it’s considered you have
agreed to accept and bound with the terms and conditions that state in this
privacy policy. If you don’t wish to bound or abide by the privacy policy you
may simply don’t use the service and leave the website, the application or
online channel you’re accessing. If you have any inquiries, please contact the
company at Call Center Tel (855) 23 977 355 Makro Sen Sok branch, Everyday from
08:00-17:00 hrs./ Tel (855) 63 900 123 Makro Siem Reap, Everyday from 09:00-17:00
hrs.
1. Privacy
policy introduction
1.1. The
company takes your personal information seriously. The company will comply with
the laws of personal information security enforced to the company.
1.2. During
using the services or accessing curtain platforms of the company (as defined in
the terms of service), the company will collect data including your personal
information.
1.3. This
privacy policy is for informing you how the company processes and storages data
which receive and collect during your access to the services or platforms. The
company will collect, utilize and disclose the privacy information in
accordance with the privacy policy only.
1.4. It
is important for you to read this privacy company and others enforced policy
which identified by the company especially the policy about collecting your
privacy information. So the customers are aware of how the data is collected
and how your personal information is used.
1.5. By
clicking or checking out the “Registration” I agree to the privacy policy of
the company or other similar massages defined on the company’s registration
service page. The customer agrees that it has been informed and understood the
conditions of this privacy company and the customer has agrees on the
collecting and processing of the privacy data as described under these
conditions.
1.6. From
time to time, the company may change the privacy policy. Any changes which may
be made will be announced on the company’s website or other suitable platform
or notifying customers by sending an e-mail or text massaging on mobile phone.
While customers use the service to access platform or access to services
including commands to make orders on platforms, commands to request benefits
considered as acknowledgement and acceptance to the change that the company has
made the change to the privacy policy as informed by e-mails or text massages.
Please check your e-mail for any changes and amendments of the privacy policy.
1.7. The
privacy policy also applies to other announcements, contracts, and consensual
massages about collecting data, using data and disclosing your privacy data to
the company and will not be cancelled until the company specifies otherwise.
1.8. You
may visit the platform and browse the website without identifying your personal
details. However, you have to sign up if you wanted to access the services. If
you have comments, suggestions or complaints regarding to your personal information,
please contact the company’s information officer via contact information
provided on the company website.
2. The personal data the company has collected
from you.
2.1. Privacy
information means any information, whether it recorded in the form of document
or not, in which the identification of individual information is clear or can
be honestly and reasonably identified by the person who hold procession of the
information or when combined with other information directly and can be
identified clearly.
2.2. The
company will collect information from you as follow:
a. Personally
identifiable information such as your name, gender and birthday
b. Contact
information such as receipt shipping address, shipping address, e-mail and
phone number.
c. Financial
information such as bank accounts, payment details
d. Transaction
information such as detail of payment made to you and by you, detail of
products and services you buy from the company.
e. Technical
information such as IP Address, login information, type of browser and version,
time and location configuration, connection and type of browser that used for
connecting with the operating system and platform and other technologies on
devices you use to access the platform.
f. Personal
information such as usernames and passwords, your orders or placing orders,
interests, configuration, feedback and surveys responses.
g. Using
information such as your platform accessing information, products and services
and
h. Marketing information and communication such
as the satisfaction when receiving marketing information from the company and
the company’s partners and communication satisfaction.
2.3. The
company has received your personal information while you’re using the platforms
and getting any services in the following cases:
a. When
you sign up for an account and/or membership with the company.
b. When
you sign up for any services or order any products available on the platforms.
c. When
you access the forms and functions appear on the company’s platforms and
services.
d. When
you subscribe to any advertising medias or marketing collateral of the company
e. When
you participate in a competition, discounts or questionnaires.
f. When
you login with an account on the company’s platform or contact the company via
the internal services or application, for example, Facebook and google and
g. When
you contact us offline including when you contact us via a customer service
representative who is the company’s outsource.
2.4. You
must submit the personal information that is accurate not deceptive. You must
inform the latest information and when changes are made. The company has the
right to request you to send documents to confirm your personal information
that you have provided as a part of company’s customer validation process.
2.5. The
company will collect your privacy information when you voluntarily agree to submit your privacy information to the company. But if you
choose not to submit your privacy information to the company or later cancel
your consent to the company to use your privacy information, the company cannot
provide the services or access to the platforms.
2.6. You
may log in the system and update your personal information and send to the
company at any time as described below.
2.7. If
you provide any third party personal information to the company, you assure and
warrant that you have obtained the third party consent to share and deliver
his/her personal information to the company for the company to collect, use or
disclose the information in accordance with this privacy policy.
2.8. If
you use the company account via other social media accounts or link the company
account with your other social media accounts or use company’s social media in
other ways, the company has access to your personal information that you
voluntarily provide to social media service providers in accordance with the
provider’s policies. The company will handle your personal in accordance with
this privacy policy.
3. Use
and disclosure of personal information
3.1. The
personal information which the company collects from you will be used by the
company or share or deliver to the third parties (including related companies,
third party service providers, the providers and companies related of the third
parties and the third party vendors) partially or the whole for the following
purposes:
a. To facilitate the use of the service and
access to the platform, including answering questions, suggestions, claims or
disputes through third party customer service representatives.
b. In
order to process your orders through the platform whether the products are
distributed by the company or third party vendors.
c. Payment
for products you’ve made on the platform whether distributed by the company or
third party vendors will be handled by a representative of the company.
d. Delivery
of products that you’ve purchased on the platform whether sold by the company
or third party vendors. The Company will send personal information to third
parties in order to deliver the product to you (for example to carriers or the
company's distributors), regardless of whether the products are sold on the
platform by the company or third party vendors.
e. To
update the delivery status of the products to you whether the products are sold
on the platform by the company or by third party vendors. For the purpose of
supporting customers
f. Compare
data and confirm with third parties to ensure the accuracy of the information.
g. To
provide your accounting manager (if any) with the company.
h. To
verify and proceed a transaction of the payment that you’ve made online.
i.
To verify the downloaded information
from the platform.
j.
To improve layouts or contents of the
webpages on the platform and modify them for users
k. To
identify visitors on the platform.
l.
To conduct a research on demographic
data and users behavior.
m. To
provide information that the company finds useful or that you request from the
company, including information of third party vendors of products and services.
By providing this information, you confirm that you do not intend to use it for
these purposes.
n. From
receiving your consent according to all the laws that are applicable to the
company, from time to time, the company may use your personal information to
send marketing documents or sales promotion of products and services of the
company or third party vendors. And the company may automatically make
decisions for these purposes.
3.2. You
can unsubscribe from receiving marketing information at any time by using
unsubscribe option in the electronic marketing content. The company may use
your contact information to send letters from the company and from related
companies.
3.3. Exception,
the company may have to disclose personal information. For example when there
are reasons to believe that the disclosure is necessary to prevent a threat to
life or health, for the law enforcement purposes, to comply the law and to
serve any requirements and claims.
3.4. The
company may share and allow the sharing of your personal information with third
parties, for any purposes mentioned above. Including but not limited to
facilitate the transaction services, to manage the accounting and the
relationship between the company and you, to support marketing and to comply
with any laws or requirements and claims that the company deems appropriate. By
sharing your personal information to them, the company ensure that third
parties will keep your personal information safe from people who are not
authorized to access, store, use, disclose or similar risks and keep your
privacy as long as they want to use personal information to achieve the above
purposes.
3.5. If
you live in Kingdom of Cambodia, the company may transfer information or allow
the transfer of your personal information to outside of Kingdom of Cambodia for
the purposes set out in this privacy policy. In disclosing, transferring or
authorizing the transfer of your personal information to third parties or
affiliates located in foreign countries, the company will take steps to ensure
that company who receives the data has the same or similar personal information
protection standard as the personal information protection laws that apply to
the company.
4. Revocation
of consent and deletion or making information anonymous.
4.1. You
may request revocation of your consent to use or disclose personal information
for any purposes or in the manner specified above at any time or request to
delete or make personal information anonymous by contacting the personal
information protection officer as the contact details specified above.
4.2. Please
note that if you notify the revocation of consent to use or disclose personal
information for the purposes or in the manner specified above or request the
delete or make personal information anonymous, the company may not be able to
provide products services or services to you or comply with any contracts you
have with the company. The company will not take response if the company does
not provide you products services or services or doesn’t comply with any
contracts you have with the company. The company has legal rights and remedies.
The company may reserve the reason for this causes.
5. Amendment
of personal information
5.1. It
is important that you must provide accurate personal information. You are
responsible for notifying any changes of your personal information or in the
event you believe that your personal information that the company has is
incorrect, incomplete, misleading or outdated information. You can update your
personal information at any time by logging in to your account on the platform.
If you are unable to update personal information through your account, you can
contact the personal information protection officer as the contact details provided
above.
5.2. The
company has taken steps to share your updated privacy information with third
parties and affiliated companies. The company only shares when considers that
the information is still needed for the purposes specified above.
6. Accessing
to your personal information
6.1. If
you wish to request information about your personal information that the
company has collected or have questions about the data collection methods has
been used or disclosed by the company in the past year, please contact the personal
information protection officer accordance to the contact details provided
above. To expedite the processing of your request, it may be necessary to
request additional information based on your request.
6.2. The
company reserves the right to charge processing fees for retrieving your
personal information that has been recorded. If that is the case, the company
will notify you of the processing fee before the company processes your
request.
6.3. The
company will provide the feedback to your request as soon as possible. If the
company does not respond to your request within twenty-one (21) days from the
date you have submitted the request, the company will notify you in writing. If
the company is unable to provide any personal information or unable to make the
correction as your request, the company will notify you the reason that the
company is unable to do so (unless the company does not need to process the
request under the personal information laws applicable to the company).
7. Security
of your personal information.
7.1. In
order to protect your personal information from unauthorized persons accessing,
storing, using, disclosing, reproducing, distributing, or similar risks of
information, the company has implemented suitable physical and technical
managements, for example
a. Restricting
access to personal information to those who need access.
b. Install
technology products to prevent unauthorized access to computers.
c. Delete
or not specify your personal information in accordance with the standards low
enforcement when it is no longer needed for legal or business purposes, and
uses 128 bit SSL (locking encryption) when processing your
financial information.
7.2. If
you believe that your privacy has been violated by the company, please contact
the privacy protection officers as contact details provided above.
7.3. You
should also be aware that there are no data transmitting method or electronic
data storage methods on the internet completely secure. While the security
can’t be guaranteed, the company will try to protect the security of the data
and constantly check and improve security measures.
7.4. Your
password is the key for accessing your account, please use numbers, letters and
special symbols that are unique. And please do not share your password of the
company’s account with anyone. If you share your password with other people,
you are responsible for the actions taken under your name and its effects. If
you lose control of your password, lose control of your personal information or
other information submitted to the company, the company assumes that you are
responsible and legally responsible for those actions. Therefore, if your
password is changed for any reason or if you have a reasonable reason to
believe that your password has been changed, you should contact the company and
request to change your password immediately. The company reminds you to log out
of your account and close the webpage page after you have used a shared
computer.
8. Maintaining
of personal information.
8.1. The
Company will maintains your personal information for as long as necessary,
required by the law or was necessary for the purposes of which it was
maintained.
8.2. The
company will stop maintaining personal information or delete the information
that is associated with you, as there are reasons to assume that such information
maintaining is no longer for the purpose it had been maintained and there is no
longer needs for the law or business purposes.
9. Minor
children under the age of 18 years.
9.1. The
company does not sell products to children under 20 years old or provide any
services or use of the platform to children under 20 years old and the company
does not maintain personal information related to children under 20 years old.
9.2. If
you are under 18 years old, you can use the website of the company with parents
and under parents supervise.
10. The
data collecting of this information maintaining system is intended for the
company be able to provide you services appropriately and meet your needs and
to have the enhanced and efficient services. The data will be collected as
necessary and what relevant to the purposes of the website only. The data that
the company will collect may include your information as follows:
10.1. Information
that you provide to the company for registration, sign up for membership,
receive the service including emails notifications and/or newsletters such as
first-last name, email address, ID card number or telephone number etc.
10.2. Companies
or authorized service providers may use cookies, web beacons or other
technology systems to collect data to be able to provide you better, faster,
more secure and more private services when you use the service or use the
platform.
10.3. When
you access the platform via your computers, mobile devices or other types of
internet devices, server system of the company will record your access
automatically. At any time you visit the website, your browser will send us
information which may include as follows:
a. IP
Address of computer or communications equipment.
b. Web
browser type.
c. The
webpage you visited before you entered the company's platform.
d. The
pages within the platform you visited.
e. The
webpages within the website you visited.
f. Referring
sources, duration of visitation and the number of pages viewed.
g. Time
spent on the pages and searched information on the platform. Date and time
spent and other statistical data.
h. The
amount of time you spent viewing the websites, product, or information you
searched for, visited time and date and other statistical data.
i.
Contact information including the
purchase of goods, services, giving comments or feedback.
10.4. The
data is collected for analysis and processing to improve the website, the
services and products the company provides.
10.5. Cookies
[1] are small text files (most of which consist of letters and numbers)
stored in the memory of your web browsers or devices when you access websites
or view messages. This helps the company to get to know the devices or web
browsers and helps the company to quickly adapt contents to your interests and
make the services and platforms more useful and convenient for you.
§ [1]
Cookies will be sent to the web browser, your application or on your devices
when you visit the online services of the company or view messages. This
program will help to make contact and remember your web browsers or devices
which will help facilitate your use. If you do not wish to use the cookie
program, you may set your web browser and application to refuse the program.
However, refusing to use this cookie program may affect the completely use of
the company's online services.
10.6. You
may manage and delete cookies via the web browsers or settings the
configurations. For more information, see the help function of your web
browsers and devices.
10.7. Web
beacons are small graphics that may be included in the company's services and
platforms. They helps the company to count the number of users who have viewed
the pages so that the company can better understand your preferences and
interests.
10.8. The
company will maintain your information for the curtain period of time specified
by relevant laws or as necessary and appropriate of the purpose of information
maintaining or provide you the services.
10.9. In
case the personal information you have provided has changed, you agree to give
the company notification, update or revise the said information in accordance
with the rules and procedures specified on the company's website so that your
information is accurate and up to date at all times. Please be notified that if
the information you have provided is incorrect, it may affect the company's
services and the company is not responsible for any damage to you or third
parties as a result of your failure to correct or update your information to be
current and correct.
11. Company's
right to disclose personal information. You acknowledge and agree that the
company has the right to disclose your personal information. In case there are
government taxes regulations, law enforcement or to authorized officers or
authorized owners, or in case there are reasonable reasons for the company to
believe that the disclosure of personal information is necessary for the
purposes of officiate or any collaboration whether voluntarily or ordered to
cooperate with the investigation orders and/or as requested by those persons to
the extent permitted by the applicable law. You agree to not take any action
and/or waive your right to take any action to the company for the disclosure of
personal information under these circumstances.
12. The
behavior of using information and your information disclosure, the company has
the right to use, disclose or transfer the personal information that you have
provided to third parties. However, this must be done for the benefit of
providing services to you and to managing the online services of the company
only which includes developing and improving the websites, social media
applications and online services of the company in order to respond to user
requirements.
12.1. To
enable the use of the company’s online services.
12.2.
To respond to your order for products or
services on the website www.makrocambodiaclick.com applications
on iOS and Android as well as payment for goods and shipping.
12.3. To
communicate general information with you or to notify you when there’s someone
requests it.
12.4. In
case there’s business transferring, the information of users in the system
considered as property that must also be transferred.
12.5. To
disclose information in accordance with the requirements of the legal
processes, the order of the court or the authorities having the legal
authority.
12.6. To
disclose information to protect legal rights of both the company and third
parties.
13. Website
of third parties may contain links that link to other websites operated by
third parties such as affiliated company, shop or payment transactions
services. The company is not responsible for the privacy protection of such
third parties websites. The company recommends that you review the privacy
policies of those websites to see how they manage the information collected
from you.
14. Transferring
to third-party websites. Online services of the company may be included links
or links that transfer to other websites or online services that belongs to
third parties for the purposes of facilitating the visitation of websites only.
These websites may collect your personal information that the company is not
involved in or is responsible for the maintaining of such information or the
privacy policy of these websites or their applications in any way. Thus, the
company recommends you to carefully read and review the privacy policies of
these websites or applications before you continue to use the services.
15. Information
that is the rights or the properties of the Company. Information that appears
on online services whether it is websites, applications or other online media
is provided by the company for informational providing purposes only. All
information including the text and images that appear on all types of online
media protected by copyright law and other relevant intellectual property laws.
No one may publish, reference, copy, reproduce or modify all or a part of the
information by any means without consent in writing from the company.
Illustrations, photography, drawing from computer and any other information
that appears on online media is the property of the company or is the right of
the company that is legally licensed by the copyright owner. Taking pictures
(photos, illustrations, drawings from computers, etc.) from online media must
have written permission from the company first.
16. Changes
to the privacy policy. The company reserves the right to change, amend or
improve the privacy policy at any time as it deems appropriate without any
notices in advance. The company will notify the change or amendment as
mentioned on the website www.makrocambodiaclick.com which you can check at any
time.
Security
of your personal information. The company ensure that all data collected will
be maintained safely and strictly accordance with security standards. If you
have a reason to believe that your personal information has been violated or
have any questions about this privacy policy, please contact Member Services at
Call Center Tel (855) 23 977 355 Makro Sen Sok branch, Everyday from 08:00-17:00
hrs./ Tel (855) 63 900 123 Makro Siem Reap, Everyday from 09:00-17:00 hrs.
Terms and Conditions of the use of Makro Digital Services (Online Services of Makro (Cambodia) Co., Ltd.)
Makro
(Cambodia) Co., Ltd. (hereinafter referred to as "the company ") has
created and provided online and digital services covering all types of online
media. Purpose is for the company's customers to be able to access services on
online media and digital services more conveniently such as websites,
application and social media etc. For your own benefit, please read the terms
and conditions of use of the online service carefully before using the company
online services. If you have any questions you can contact the company at Call Center
Tel (855) 23 977 355 Makro Sen Sok branch, Everyday from 08:00-17:00 hrs./ Tel
(855) 63 900 123 Makro Siem Reap, Everyday from 09:00-17:00 hrs.
Viewing
or accessing any services through the online services of the company considered
you has agreed to be bounded by these terms and conditions of use. In case you
disagree and do not agree to be bounded by these terms and conditions of use,
please refrain access to the company's online services in all channels.
1. Subscription
1.1. Online services of the company
provides services for both registered users of Makro members and general users
who can receive benefits from online activities, order products or participate
in promotional activities has been held on websites, applications, social media
or other online channels. Incidentally, the benefits may vary depending on the
type of your Makro membership or the company's online service channels.
1.2. Registration for membership of the
company’s online service must provide accurate personal information, true, complete
and current. When the information is changed, you will have to update that
information and keep it up to date. The company will manage personal
information in accordance with the privacy policy of the company.
1.3. Signing up for membership and using
the online services of the company in all channels, you must be 18 years old or
older.
1.4. Steps in case you do not have a
mobile phone number, you must contact Makro branch that you have applied for
membership to fill out the information and request for personal information
update. The system will update the information so you can access the online
services of the company.
1.5. Checking the accuracy of personal
information after registering the membership to access the system for the first
time, you will have to confirm your identity via mobile phone.
1.5.1.
Mobile phone channel via OTP (One Time Password). The online service of the
company will send a short massage (SMS - Short Message Service) to your number
before being able to use the online services of the company.
1.6. For those who do not have a Makro
membership card or have never been a Makro card membership before, after you
have registered for membership through one channel of the company’s online
services, the system will automatically apply a Makro card membership for you.
You can check your membership card number through the company online service
channels. You can get the membership card at the branch you have chosen during
the registration.
1.7. The company reserves the right to
suspend services and/or withdraw your membership of online services of the
company immediately without advance notice if the company aware or detect that
you provided false information in the registration, have inappropriate
behavior, legally contrary, contrary to the morals or there are reasons to
believe that you use the online services of the company with deliberate fraud.
2. Product
details, prices and order. The company has provided product details and prices
for you to refer as your initial information for product purchase decisions
making. When you have made a decision to purchase a product or service and have
followed the product purchase method, please review and check the product
details and the shipping location shown on the screen before clicking to confirm
the order
After
you clicked confirm the purchase, it will be considered that you have agreed to
the company to sell products to you. However, you acknowledge that the company
will be able to sell only the products that the company has to you. The company
cannot guarantee that the products listed in the company’s online services will
be available, including price changes that may occur due to technical errors or
there are a lot of orders coming in at the same time or there is changed of a
price while you follow an invitation link to the company. By clicking confirm
the order through the company’s online services, the company will consider it
as a notification of the quantity of the product at the price you want only.
The company will confirm the number of the products that available and can be
delivered to you, including the price of the products that you have to pay on
the invoice/order notification which is considered as a quotation to sell the
company's products. The company will send a payment notification/purchase
notification to your e-mail that you have provided in the membership system.
In
case the products availability are not the full amount as your confirmed order
or price changed, the company will notify you. If you insist on purchasing the products
as much as the company has, the company will process the refunds or invoice the
difference amount of money in accordance with the conditions that company makes
an offer to sell products to you and for you to pay for the products. If the
company does not have the products advertised in the prospectuses, the company
will try to recommend other similar products to you which you can cancel the
purchase of the product without any charge if you found the proposed product
does not meet your wishes. In this case, the company does not take any
responsibility.
Once
you have paid the price of the product, it is considered that you acknowledge,
satisfied and accept the product as details and specified specifications. The
company does not confirm or guarantee that the product will be suitable for
your business or any specific purposes of yours. If you are not sure or need
more information to make sure that the products you wish to purchase suitable
for business or meet your wishes, you can get information by calling Call
Center Tel (855) 23 977 355 Makro Sen Sok branch, Everyday from 08:00-17:00
hrs./ Tel (855) 63 900 123 Makro Siem Reap, Everyday from 09:00-17:00 hrs.
before deciding to purchase. You acknowledge that any prices and promotion
(sales promotion) on the company's online services will be valid only for
purchasing products through the company’s online services only. It cannot be
used with the purchasing at the company's branches.
3. Payment
of products or service fees via online payment system on the company's online
services, you will have to complete the payment process and the system will
display result that your order has been successfully completed. In case your
payment has not been approved by the payment service provider you selected, the
company has the right to cancel your order.
4. Conditions
for receiving and changing or returning products.
4.1. Conditions
for receiving the product. You must check the accuracy and condition of the
product before signing receive the product. After receiving the product, the
company will not be responsible for any defects or damages that occurs to the
products. It is considered that the delivery of the product is completed when
you or your attorney has signed to receive the product.
4.2. Conditions
for changing or returning products. In case you wish to change or return the
products, the company may consider changing or returning the products in
accordance with the terms and conditions set by the company in case the
products that you wish to exchange or returns are in complete condition. You
must contact the company’s branch that you receive the products from within 7
days after the date you’ve received the products to request to change or return
products
The company reserves the right to
not change the products if the company finds that the products are used
improperly, wrong using purposes or the products are damaged by your own fault.
Returning the product within 7 days after receiving the products can be done
under the warranty terms. In which you must contact the suppliers/manufacturer
of that products directly.
5. Shipping
terms. If you order by using the company's delivery service, the company’s
staff will call you at the telephone number provided during the payment process
to arrange the delivery schedule. You cannot change the address or shipping
address once the payment has been completed. Therefore you must make sure the
address or shipping address is correct before paying the payment.
The
company reserves the right for certain products that may require a period of
time to waiting for the products from the manufacturers or distributors which
may result in the delivery of products to exceed the specified period. The
company’s staff will call to notify the customers of the delivery schedule. The
company will deliver the products when receiving proof of the payment
confirmation from the customers. In case that the products has not been
received within 3 days after the company confirmed the shipment, please call
the Call Center Tel (855) 23 977 355 Makro Sen Sok branch, Everyday from 08:00-17:00
hrs./ Tel (855) 63 900 123 Makro Siem Reap, Everyday from 09:00-17:00 hrs.
The
company may not be responsible for late deliveries due to force majeure that is
beyond the control of the company. In case the company unable to deliver the products
to you for any reasons such as no recipients at the place of delivery or the
person residing at the place of delivery rejects the products, you need to pick
up the products at the company later.
6. Shipping
fee. You can check for the shipping cost at www.makrocambodiaclick.com which
is online channel to check the company's shipping charges.
7. Intellectual
property. The company is the owner of the company's online services, websites,
applications and social media, etc. The company owns and/or authorized to
utilize licensed work, copyrighted work, trademark and any intellectual
property rights (hereinafter referred to as "intellectual property")
in the texts, images, designs and works of any other intellectual property in
all of our online services.
You,
as a visitor and/or a user responsible for complying the laws, having good
ethics including following these terms and conditions strictly. You agree not
to take any actions which is copy, modification, download, distribution, or
public release of any images, text, and/or any other intellectual property on
the websites in a manner that violates the intellectual property rights without
the permission of the company.
You,
as a visitor and/or a user, must not take any action that will affect the
normal use, security and integrity of the website or making false messages in
order to disguise the facts or disguise the identity of
the website’s users, trying to access accounts of other website’ users or any
actions which obstructs the normal use of the website and/or harm the website
and other website users.
If
you do any of the above actions that have impacts or the company considers that
the said actions may affect the websites or other users of the websites, the
company will take legal actions which you will be responsible for any damages
arising from the above mentioned actions.
8. Other
requirements.
8.1. Governing
law of the terms and conditions. Any sales transaction through the online
service of the company and resolution disputes between you and the company regarding
the said transaction will be governed by Kingdom of Cambodia laws.
8.2. Waiver.
Failure to enforce any of the terms and conditions will not be considered a
waiver of the said terms and conditions and will not affect the enforcement of
the said terms and conditions in the future.
8.3. Modification.
The amendments of these terms and conditions is at the sole discretion of the
company. This will be effective when a notification is made or appear on the
website. Notices of changes on the website and/or e-mail delivery and/or
through online applications are considered as a notification to you and you
acknowledge and agree to abide by the said changes.
8.4. Communication
and notices. You agree and accept that the communication between you and the
company is mainly by electronic methods.
9. Limitation
of the responsibility of the company. Any online products and services that you
purchased or received from the online services of the company will be limited
to the value of the products you purchased or services you received only.
Unless you will be able to prove to the company without a doubt that the
damages exceed the value of the said online products or services.
10. Report
troubles or complaints. The company has provide a customer service center to
report troubles or complaints about problems from using the online services of
the company. They will find an appropriate solutions for you immediately but if
the company unable to proceed the complaint or resolve the troubles you
reported immediately, the company will notify the reasons and the expected
duration to the complainant through e-mails, applications, websites, social
media, or telephone. You can report troubles or complaints via the Call Center
Tel (855) 23 977 355 Makro Sen Sok branch, Everyday from 08:00-17:00 hrs./ Tel
(855) 63 900 123 Makro Siem Reap, Everyday from 09:00-17:00 hrs.
***
The company reserves the right to limit the amount of products purchases,
promotional activity coupons or other digital data as stated in the company's
online services without prior notice if there is a change ***